All sales are final. If there is a defect or damage to your product we will exchange it with prior written authorization within 7 days of receipt. You may contact us via email @ info@buffk9.com to reach a resolution if your product is received defective or damaged. Shipping cannot be refunded, return shipping must be paid by purchaser if an accommodation is made on case by case basis. You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). BuffK-9® Dog Supplements reserves the right to change its payment procedures at any time without prior notice to you.