Return/Refund Policy

Our Return Policy

At Buff K-9, your dog’s health and happiness mean everything to us. We want you to feel confident when choosing our products. If you’re not completely happy with your purchase, we’re here to help.

Every Buff K-9 product comes with our 100% Satisfaction Guarantee.

100% Satisfaction Guarantee

We stand behind our products and want every customer to have a positive experience.

If you’re unhappy with your purchase for any reason, please contact our customer support team. We’ll review your concern and do our best to make things right.

Depending on your situation, we may:

• Offer a refund without asking you to send the product back.
• Ask you to donate the product to a local animal shelter or rescue organization.
• Accept a return if the product is unopened and unused.

To keep our guarantee fair for everyone, we may limit satisfaction guarantee refunds to one per household.

Returns for Unopened Products

If you have an unopened product that you’d like to return, you can request a return within 30 days of delivery through our online return process.

To qualify for a return:

• The product must be unopened and unused.
• The product must be in its original packaging.
• You must submit your return request within 30 days of delivery.

For approved returns, Buff K-9 will provide a prepaid return shipping label at no additional charge.

Once we receive your returned product, we’ll issue your refund to your original payment method.

Gift Cards and Store Credit

All gift card and store credit purchases are final and cannot be refunded.

Gift cards and previously issued store credits cannot be exchanged for cash, refunded, or converted into money unless required by law.

How to Request a Return

You can start a return request using our online return process within 30 days of receiving your order.

If more than 30 days have passed since your order was delivered, please reach out to our customer support team.

We’ll review your situation and see what we can do to help.

Refund Processing

Once your refund has been approved, or we’ve received your returned product, refunds are generally processed within 5–10 business days.

Please keep in mind that your bank or payment provider may take additional time to make the funds available in your account.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery so we can help resolve the problem as quickly as possible.

We may ask you to provide photos of the product or packaging to help us understand what happened.

Our goal is to make sure you receive what you ordered and have a positive experience with Buff K-9.

Contact Us

Have a question about your purchase, need help with a return, or want to discuss a concern?

Please contact our Buff K-9 customer support team.

We’re always happy to help and will do our best to make things right.

Buff K-9 — Supporting healthier, stronger, happier dogs since 2009.